HOMETOWN
Frequently Asked Questions
Frequently Asked Questions
How do I know when I need oil?
We recommend ordering when you gauge reads between 1/3 and 1/4 full. The “average” home with one tank requires delivery once a month between October and April.
Click here for tank capacity chart.
How do I order oil online?
How do I pay?
Using a payment plan, automatic debit, check, money order, cash, MasterCard, Visa, and Discover.
What’s your price?
Our price changes daily. Please call or log into your account online to get price.
I ordered online when will I receive my delivery?
Typically within three business days after the order is placed.
Do I need to be home for delivery?
No, but the driveway, path, and fill need to be clear and accessible free of ice and snow. Provide us with all contact information in the event we need to speak to you.
How do you know my tank is full when delivering and just what is a whistle?
Tanks have two external pipes: a fill and a vent pipe. When filling the tank, air is pushed out the vent pipe making a whistling noise. When full, air is no longer being pushed out so the whistle stops alerting the delivery person to stop filling. If no whistle, for safety reasons we cannot deliver fuel until the issue is resolved.
Contact us for service.
Do you deliver to my town?
Can you make same day delivery?
Most likely yet please contact us if you need a same day delivery. Additional fees may apply.
No heat or hot water?
Troubleshoot with steps below:
- Check oil level.
- If oil is in tank:
- Is the thermostat set above room temperature? Turn it up and see if furnace/boiler comes on.
- Make sure red emergency switch is on. Usually found at top of stairs or near unit. Also make sure switch on side of unit is on.
- Try pressing the reset button on the unit ONCE to see if it starts. Important: Never press reset more than once or you may flood / harm the unit.
If unit still not functional, contact us for a service call.
I’m out of oil and need an emergency delivery after business hours.
We offer 24 Hour Emergency Service to Automatic Delivery Customers.
Although it’s rare, run outs can occur due to household changes. As long as balance is current, we’ll fill tank and restart furnace / boiler for no charge.
Will Call – If you are not on automatic delivery, please leave a message, text, email or contact us during normal business hours. We are unable to accept any new accounts after normal business hours.
I ran out of oil and now have oil, but no heat. How do I restart my unit?
Our heating technicians are available to restart unit which is recommended.
If you choose to do yourself, detailed directions can be found by clicking here.
(We do not take responsibility for any issues or problems or vouch for the accuracy of any third party website.)
Do you give military, volume, or senior discounts?
Sure do!
- Military- We deliver oil for one year at a significant discount potentially saving you hundreds.
- Volume – For deliveries over 350 gallons, please contact us for price quote.
- Senior – Receive a $.02 discount per gallon on EVERY delivery.
